Our website & applications

Privacy Policy

What we handle, why we need it, and how you can access or delete it. For the Shartey website and our iOS and Android applications.

Last updated 18 October 2026

Who we are & scope

Shartey International Limited ("Shartey", "we", "us") is responsible for the personal information described in this policy. It covers this website and applications published by Shartey International Limited that link to this policy, including their account and cloud-storage services.

Our applications use accounts and store content you choose to provide on servers we operate. They do not use advertising, cross-app tracking, third-party analytics or crash-reporting SDKs, or external AI processing. We do not sell your personal information or use it for targeted advertising.

Any app-specific notice must explain additional data practices before they begin. This policy is not permission to collect information unrelated to the service you choose to use.

Information we handle

Account information: the sign-in, contact and profile details you provide, your account identifier, and authentication information needed to access and manage your account.
Your content: information you create, upload or save using an app's cloud features, together with information needed to associate that content with your account and synchronise it.
Communications: your contact details and the information you send when requesting support, exercising privacy rights or asking us to delete an account.
Connection information: network information necessarily processed when your device connects to our servers to deliver the service and protect it against abuse. This is not used for advertising or behavioural profiling.

Only information needed for the features you use is handled. Please do not include passwords, payment credentials or unrelated sensitive information in messages to us.

How we use information

We use account information to authenticate you and manage your account; content to provide the storage and synchronisation you request; and communications to respond to you and handle account or privacy requests. Necessary technical information helps us deliver and secure the service.

Where a legal basis is required, we process information to provide the service you request, comply with legal obligations, or pursue legitimate interests in operating and protecting the service where those interests do not override your rights. When a feature requires consent, we request it separately and you can withdraw it. Accepting our Terms of Use does not replace that consent.

Protecting information

We use safeguards appropriate to the information handled, including encrypted connections, access restrictions and authentication controls. We limit access to personal information to the purposes described in this policy.

No storage system or transmission method is completely secure. That does not remove our responsibility to protect personal information or meet any applicable notification obligations. Keep your sign-in credentials private and contact us if you suspect unauthorised account access.

How long we retain information

We retain your account information and cloud content while your account is active and the information is needed to provide the service. After a verified deletion request, we delete the account and its associated cloud content from active systems within 30 days. Residual backup copies expire within 90 days of that request and are not used for ordinary service operations.

Limited records may be retained where a legal obligation requires it. Those records are restricted to that purpose and deleted when the obligation ends. We explain any applicable exception when responding to your request.

Support correspondence, request-verification records and necessary operational records are kept only for as long as needed to resolve the matter, protect the service or meet a legal obligation. Retention depends on the purpose, sensitivity of the information and any applicable legal requirement; it is not an indefinite right to retain your content.

Delete your account & data

You can request deletion within your Shartey app. You can also make the request without installing or opening the app:

Email info@shartey.com with the subject Account deletion request.
Include the app's name and the sign-in email or account identifier. Sending from the account's registered email helps us verify ownership.
We may request the minimum additional information needed to verify the account. Do not send your password or identity documents unless a necessary, secure verification process is separately explained.

Deletion removes the account and associated cloud content, not merely access to the account. Active-system deletion is completed within 30 days of verification; backup copies expire within 90 days of the verified request, except for legally required records described above. We confirm completion or explain any lawful retention exception.

Uninstalling an app does not delete its account. Deleting an account does not automatically cancel any separately managed app-store subscription; any such subscription must be managed through the relevant store. Cancellation is not a condition of requesting deletion.

Request account deletion

Your choices & rights

You can request access to, correction of, or deletion of your personal information by contacting info@shartey.com. Where applicable, you can also request portability or restriction of processing, object to processing, withdraw consent, and raise a concern with the relevant data-protection authority.

We verify requests proportionately to protect your account and respond within applicable legal deadlines. Withdrawing consent does not affect processing that was lawful before withdrawal. We do not require you to give up your privacy rights to use a service for which that information is unnecessary.

This website

This website has no account registration or inquiry form and does not set application cookies or use browser storage, advertising pixels or analytics scripts. Fonts and artwork are served with the website rather than requested from third-party font services.

The web server processes technical request information, including IP information, requested pages, request times and browser details, to deliver and protect the site. Standard hosting logs can also record the referring page. These operational records are not used to track you across other websites.

Following an external link takes you to a service with its own privacy practices. Sending us email uses your chosen email provider and our mail service; do not include more information than is needed for your request.

Children & guardians

An app's age rating is not a substitute for any consent required to process a child's personal information. Children should use account features only where permitted and with any required parent or guardian authorisation.

If you believe a child has provided personal information without the required authorisation, contact us with the app name and enough information to identify the account. We investigate and remove information where required, without asking you to post a child's details publicly.

Changes & contact

We update this policy when our practices change and revise the date above. Material changes are communicated through the relevant service, and any required consent is obtained before new processing begins. A policy update does not retrospectively authorise an incompatible use of your information.

For privacy questions or requests, contact Shartey International Limited at info@shartey.com. Please include the app name so we can identify the relevant service.